Core Services Operational

Updated a few seconds ago

In case of emergency, access a read-only version of Elation by logging in at app-ro.elationemr.com

Web application

Operational

Passport web application

Operational

Search functionality

Operational

Background workers

Operational

Fax service

Operational

API Webhooks

Operational

Electronic prescription service

Operational

SMS notification service

Operational

Lab integrations

Operational

Hosted Database

Operational

elationhealth.com

Operational

sandbox.elationemr.com

Operational

API Documentation

Operational

PMS Integrations

Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

New Relic

Okta

Twilio

Zoom

History (Last 15 days)

Hosted Database Connection IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Hosted Database




May 26, 2022 8:54AM PDT
[Investigating] Elation is currently investigating issues with connecting to the Hosted Database. At this time some users are likely unable to connect via SSH.

May 26, 2022 9:10AM PDT
[Resolved] Problems connecting to the Hosted Database have now been resolved.
Hosted Database Refreshes SlowDegraded Performance

Incident Status

Degraded Performance


Components

Hosted Database




May 19, 2022 9:05AM PDT
[Identified] Our monitors alerted us to a lag in refresh times related to Elation's Hosted Database products. Most customers should already be refreshed, but for those that are still waiting, this result in data being delayed by a few hours. We will continue to monitor and try to speed this up as fast as we can.

May 20, 2022 9:38AM PDT
[Resolved] Refresh delay's are now resolved. All Databases being refreshed at a normal pace.
Errors when electronically prescribing user-created/custom medicationsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Electronic prescription service




May 18, 2022 11:21AM PDT
[Identified] Our team has identified an issue that is preventing users from electronically prescribing user-created/custom medications. We are working on deploying a fix for this issue.

May 18, 2022 2:09PM PDT
[Monitoring] Our team has finished deploying a fix for the electronic prescription issue. We will continue to monitor for any further errors.

May 18, 2022 3:08PM PDT
[Resolved] Our team has seen no further indication of errors.