Planned Maintenance In Progress

Updated a few seconds ago

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Scheduled MaintenanceTemporarily Disabled

Description

Elation will be unavailable this Wednesday 6/22/2022 from 11:00pm PT until 1:00am PT on Thursday 6/23/2022 for scheduled maintenance.

Components

Web application, Passport web application, Search functionality, Background workers, Fax service, API Webhooks, Electronic prescription service, SMS notification service, Lab integrations, Hosted Database, elationhealth.com, sandbox.elationemr.com, API Documentation, PMS Integrations

Schedule

June 22, 2022 11:00PM - June 23, 2022 1:00AM PDT


June 22, 2022 10:58PM PDT
[Update] The scheduled maintenance is now starting. Please save your work before exiting Elation. We appreciate your patience.

Web application

Temporarily Disabled

Passport web application

Temporarily Disabled

Search functionality

Temporarily Disabled

Background workers

Temporarily Disabled

Fax service

Temporarily Disabled

API Webhooks

Temporarily Disabled

Electronic prescription service

Temporarily Disabled

SMS notification service

Temporarily Disabled

Lab integrations

Temporarily Disabled

Hosted Database

Temporarily Disabled

elationhealth.com

Temporarily Disabled

sandbox.elationemr.com

Temporarily Disabled

API Documentation

Temporarily Disabled

PMS Integrations

Temporarily Disabled

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

New Relic

Okta

Twilio

Zoom

History (Last 15 days)

Outgoing Fax DelaysDegraded Performance

Incident Status

Degraded Performance


Components

Fax service




June 21, 2022 1:47PM PDT
[Investigating] Our team is investigating delays in outgoing faxes. We are working with our eFax vendor to confirm if there is any service disruption leading to these delays.

June 21, 2022 2:14PM PDT
[Investigating] Our eFax vendor has confirmed they are working to address an issue that is resulting in fax sending delays. All faxes that are "pending" will be sent automatically once the issue has been resolved.

June 21, 2022 3:03PM PDT
[Monitoring] Our vendor has informed us the issue has been resolved and we are seeing sings that the fax backlog is catching up. We will continue to monitor the situation.

June 21, 2022 3:22PM PDT
[Resolved] Faxes now appear to be sending with minimal delay. Our team will continue to monitor for any further disruptions.